DERMOBRUSH
- Delivery & Return
RETURN & DELIVERY POLICY
Returns:
- Return Policy: Items must be returned unused or defective within 15 days of delivery (only applicable to selected items).
- Refunds: Refunds will be processed via the original payment method.
- Exceptions: Food items, fabric items, monogrammed/personalized items, and cosmetics can only be returned if faulty.
- Report Issues: For defective or incorrect items, contact us within 24 hours at 📧 info@dragons.qa or ☎ +974 3377 5877.
- Condition: Returns should be in their original condition and packaging. Items with damage occurring after delivery may incur a 50% restocking fee.
- In-Person Returns: Visit Dragon Animal Care Center at Duhail Ain Bin Bahar St., Street-964, Bldg-4, Doha, Qatar, with the invoice/receipt.
Exchanges:
- Exchanges: We do not process exchanges. Please initiate a return and place a new order.
Credits:
- Credits: We do not offer store credits. All sales are considered final.
Refunds:
- Refund Processing: Refunds will be processed within 7-14 days after the returned items are inspected. You can track the progress using your order number.
Cancellation:
- Cancellation: Cancellations are possible prior to dispatch. The refunded amount will match the original payment method.
Delivery:
- Delivery Timing: Deliveries are scheduled for the next day between 8 pm and 12 am.
- Delivery Service: Our dedicated fleet ensures the best delivery service.
- Shipping Fees: Multiple separate orders may incur separate shipping fees.
- Free Delivery: Orders over 500 QAR qualify for free delivery. Orders below 500 QAR are subject to a 20 QAR delivery fee.
- Delivery Inquiries: For delivery-related queries, please contact ☎ +974 3377 5877.
- Ask a Question
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